Privacy Policy

Last Updated: November 15, 2023

Introduction

Travyanaya-Treska ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.travyanaya-treska.com (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

We may collect information about you in a variety of ways. The information we collect on the Site includes:

Personal Data

When you use our Site, we may collect personally identifiable information, such as your:

  • Name
  • Email address
  • Phone number
  • Address
  • Property details (for solar assessment purposes)

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

If you choose to purchase our products or services, we may collect financial information, such as data related to your payment method. All financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data

If you access the Site via a mobile device, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to a third-party service or if you connect our Site to your social media accounts.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Provide solar solutions and services tailored to your property.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions.
  • Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Offer new products, services, and/or recommendations to you.
  • Process payments and refunds.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Resolve disputes and troubleshoot problems.
  • Respond to customer service requests.
  • Send you a newsletter.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.

Tracking Technologies

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.

Website Analytics

We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users' use of the Site, determine the popularity of certain content, and better understand online activity.

Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights Regarding Your Information

Account Information

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your information.
  • Contacting us using the contact information provided below.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Noting your preferences at the time you register your account with the Site.
  • Logging into your account settings and updating your preferences.
  • Contacting us using the contact information provided below.
  • Using the unsubscribe link in emails.

GDPR Privacy Rights (For European Union Residents)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights. SunPower Solutions aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you.
  • The right of rectification - the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object - the right to object to our processing of your Personal Data.
  • The right of restriction - the right to request that we restrict the processing of your personal information.
  • The right to data portability - the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
  • The right to withdraw consent - the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

Children's Information

The Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the contact information provided below.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

SunPower Solutions
123 Solar Way
Manchester, M1 7DP
United Kingdom
Phone: +44 (0) 161 123 4567
Email: [email protected]